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Order Issues
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What’s the best way to defrost meat?
1.Some of our meats are only available in frozen. The absolute best method for defrosting meat is overnight in the refrigerator until it is completely thawed. Once thawed, ground meat, poultry, and seafood can keep well in the refrigerator for an extra day or two, while red meat (beef, lamb, and steak) stays good for three to five more days.
Where is my meat coming from?
We source our meat from the best farms on the planet.. Only ethically raised meats that come from Japan, Australia and Russia straight to your doorstep. None of our products will ever endure exposure to hormones or antibiotics, nor inhumane and unsanitary caging environments.
How can I place an order?
Our user-friendly website allows you to browse through our products with ease and select add-ons with a few. If you would like to order something you cannot find on our website, or need some expert advice, please email us at customercare@sumagourmet.com or send us a text on whatsapp - +971504585116.
Is there a minimum order quantity?
there is no minimum order quantity for any orders placed through our website! However, specific delivery charges will apply depending on order size and delivery destination. Please see our Shipping & Delivery section for more information.
When will my order be delivered?
Around Dubai, we aim to deliver all orders placed before 5pm on the same day. For all other orders we deliver the next day. Please see more information on shipping & delivery for Dubai and other Emirates in our Shipping & Delivery section.
To which Emirates do you deliver?
5.we deliver across all Emirates in UAE! For more information on delivery times and payment methods for each Emirate, please visit our Shipping & Delivery section.
How can I track my order?
after placing an order, you can see order status in your account. Additionally, once the order is out for delivery we will send you a link to track our rider.
Can I pay by cash on delivery?
cash on delivery is available on all orders below 2000aed. If your order is bigger that 2000aed and you would like to pay by cash, please get in touch with our customer care team and we will arrange something for you!
Are all your products Halal cerified?
Yes, as per the laws and regulations in the UAE imported meats are all Halal.
Can I change/cancel my order?
you can easily modify or cancel your order all the way until your order is shipped to you. If you would like to return your order or get a refund, please see your Refunds & Cancellations section and fill in the Refund Form.